Frequently Asked Questions and Answers

Click on a question to get the answer. If you don't see the question you need answered, give us a call or contact us via our Contact page.

We mainly service cities in the Phoenix and surrounding areas: Mesa, Chandler, Gilbert, San Tan, Scottsdale, Phoenix, Ahwatukee, Peoria, Glendale and more. If you reside in cities outside of Phoenix, give us a call too. We have serviced homes and businesses in Flagstaff and Sedona.
We use only the highest quality, safest cleaning solutions on the market.
We offer a (?) day 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will return at no charge and no obligation. If you are still unimpressed, and if the area of concern does not involve a pre-existing damaged textile, we will issue a 100% refund. Our mission is to provide you with the most outstanding service experience you have ever received.
The normal drying time is anywhere from 1 to 3 hours depending on weather conditions, room temperature, air flow, and overall cleaning conditions.
Pet odor is a very common problem. At Ultimate Floor Care, we can help you deal with your pet challenges. From minor problems to major headaches, we can help find the solution that works best for you. The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer combined with live enzymes may be applied. In the most severe cases, replacement of the carpet padding, treatment of the underside of the carpet and the sub-floor may be required.
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
Depending on the package purchased we will move some furniture (sofas, chairs, tables, etc.). We will not move musical instruments, most beds, full china hutches, full bookshelves, entertainment centers, pool tables, sectional sofas, dressers, and antiques. We reserve the right not to move any piece of furniture or household object that we do not feel comfortable with.
Can you clean it back to its original color again? Most of the time we are able to restore the grout back to its original condition. However, results depend on how long it’s been dirty, type of situation, if it has been abused with pet urine or improper cleaning agents, how long it was last sealed (if ever) and the type of grout. If we are not able to achieve an acceptable clean, then we recommend our Color Seal service. We offer free in-home estimates and evaluations.
We can clean auto, marine and RV upholstery on site. Many of the spots and spills we find can be completely removed with our cleaning process.